International Customers

International buyers are entirely responsible for all customs fees, duties, and import taxes.

Our Return & Refund Policy

A Note to Our Fellow Collectors: > We completely understand that buying rocks, crystals, and mineral specimens online is an inherently difficult process. No matter how many angles we photograph or how accurately we try to capture the lighting, a screen simply cannot replicate the true color, the exact flash of a crystal face, or the way a specimen feels in your hand. If your new piece arrives and it isn’t exactly what you hoped for, we want to make it right.

If you are not completely thrilled with your purchase, we offer a straightforward, stress-free 30-day refund policy.

The 30-Day Window

You have 30 days from the date your package is delivered to decide if the specimen is the right fit for your collection. If it doesn’t look quite like you expected it to in person, you are welcome to send it back.

How to Initiate a Return

We want this to be as simple as possible. Just follow these steps:

• Reach out to us: Email our support team at service@superagates.com with your order number and let us know you’d like to make a return.

• Pack it safely: Rocks can be fragile! Please pack the specimen securely using the original protective packaging materials to ensure it doesn’t get chipped or damaged in transit.

• Ship it back: We will provide you with the return shipping address and instructions.

Return Conditions

To qualify for a full refund, the specimen must be returned in its original, unaltered condition. Because these are unique, natural items, any pieces that have been dropped, carved, polished, or otherwise altered after delivery will unfortunately not be eligible for a refund.

Receiving Your Refund

Once your return arrives, we will carefully inspect the piece to ensure it made the journey safely.

• We process all returns within 3 to 5 business days of receiving the package.

• Your refund will be automatically credited back to your original payment method.

• Please keep in mind that depending on your bank or credit card company, it can take an additional few days for the funds to officially post to your account.

Damaged in Transit?

We pack our specimens with extreme care, but the postal system can sometimes be rough. If your item arrives damaged, please take a few clear photos of both the damaged piece and the original packaging, and email them to us within 48 hours of delivery. We will arrange a replacement or a full refund immediately.